SHIPPING POLICY
At Lyesha Hair Care, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand our order processing and delivery procedures.
1. Shipping Availability
We currently offer shipping to Pakistan.
Orders are delivered to the address provided by the customer at the time of checkout. Please make sure that your shipping address, phone number, and other contact information are correct before placing your order.
2. Order Processing Time
Once your order has been successfully placed, it will be processed and prepared for dispatch.
Orders are generally processed within [1-2 business days], excluding weekends and public holidays.
During promotional campaigns, sales, or periods of high order volume, processing may take slightly longer than usual.
3. Delivery Time
After your order has been dispatched, the estimated delivery time is
Major Cities: [2-4 business days]
Other Areas: [3-7 business days]
Remote Areas: [5-10 business days]
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may take longer due to circumstances beyond our control, including weather conditions, public holidays, courier delays, incorrect address information, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated according to your order and delivery location.
Shipping Fee: [Insert Shipping Charges]
We may also offer free shipping on selected products or orders above a certain amount. Any applicable free-shipping offer will be clearly mentioned on our website.
5. Order Confirmation
After placing your order, you may receive an order confirmation through [SMS / WhatsApp / Email].
If we require additional information to confirm your order, our team may contact you using the phone number provided during checkout.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided to you through [SMS / WhatsApp / Email], where available.
You can use the tracking information provided by the courier to check the status of your shipment.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided to you through [SMS / WhatsApp / Email], where available.
You can use the tracking information provided by the courier to check the status of your shipment.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional delivery or re-shipping charges may apply.
Please contact us as soon as possible if you need to correct your shipping information after placing an order.
9. Failed Delivery
If the courier is unable to deliver your order because the customer is unavailable, does not respond to the courier, or refuses to receive the package, the order may be returned to us.
Any additional shipping charges for resending the order may be the customer’s responsibility.
10. Delayed Orders
Although we make every effort to deliver orders within the estimated timeframe, some delays may occur due to circumstances outside our control.
These may include:
- Severe weather conditions
- Public holidays
- Courier service delays
- Incorrect or incomplete address
- High order volumes
- Remote delivery locations
- Unforeseen transportation issues
If your order appears to be significantly delayed, please contact our customer support team and we will assist you.
11. Damaged Packages
Please inspect your package when you receive it.
If the package appears damaged, opened, or tampered with, please take clear photographs or a video of the package and contact us as soon as possible at:
Email: lyeshahaircare@gmail.com
WhatsApp: +92 303 4986176
Phone: +92 303 4986176
Any claim regarding a damaged package may require photographic or video evidence.
12. Missing or Lost Orders
If your order has been marked as delivered but you have not received it, please contact us as soon as possible.
We will coordinate with the relevant courier service to investigate the issue.
13. Changes to Your Order
If you need to change your shipping address or other order information, please contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made once the order has been processed or dispatched.Â
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Lyesha Hair Care
Email: lyeshahaircare@gmail.com
Phone / WhatsApp: 92 303 4986176
Address: E1101 usman park shahid town ghazi road Lahore cantt
We will be happy to assist you with your order and delivery-related questions.