RETURN POLICY
At Lyesha Hair Care, we want our customers to have a smooth and satisfactory shopping experience. If you receive an incorrect, damaged, or defective product, you may be eligible to request a return subject to the terms and conditions of this Return Policy.
1. Return Eligibility
A return request may be accepted in the following situations:
- You received the wrong product.
- You received a damaged product.
- You received a defective product.
- The product is missing from its original packaging due to an issue during delivery.
- The product does not match the item you ordered.
Return requests must be submitted within [24/48 hours] of receiving the order.
2. Products That Cannot Be Returned
For hygiene and product-safety reasons, we generally do not accept returns of products that have been:
- Opened or used.
- Partially used.
- Damaged after delivery due to improper handling or use.
- Altered or tampered with.
- Returned without the original packaging, where applicable.
Products purchased during special promotions or clearance sales may also be subject to different return conditions.
3. Damaged Products
If your order arrives damaged, please contact us within [24/48 hours] of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the outer packaging
- A video of the package/product, if requested
- A brief description of the damage
Our team will review the information and let you know whether the product qualifies for a return or replacement.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within [24/48 hours] of receiving your order.
After verification, we may arrange a return and send you the correct product.
Please do not open or use the incorrect product before contacting us.
5. Return Shipping
If the return is required because we sent you the wrong, damaged, or defective product, Lyesha Hair Care may cover the applicable return shipping cost, subject to verification and approval.
For returns requested for reasons that are not caused by an error on our part, the customer may be responsible for the return shipping charges.
6. Return Process
To request a return, please contact us first. Do not send any product back without receiving return instructions from our team.
Once your return request is approved, we will provide you with the necessary instructions for returning the product.
The returned product must be securely packaged to prevent damage during transportation.
7. Inspection of Returned Products
Once we receive the returned product, our team may inspect it to verify the reason for the return and its condition.
If the returned product meets the requirements of this policy, we may provide a replacement or refund, depending on the circumstances.
8. Replacement
Where applicable, we may offer a replacement for an approved return.
Replacement availability depends on product availability. If the same product is unavailable, we may offer an alternative resolution.
9. Refunds for Returned Products
If a refund is approved after the returned product has been inspected, the refund will be processed according to our Refund Policy.
The time required for the refund to reach your account may vary depending on the payment method and financial institution.
10. Return Address
Do not send products to our address without first contacting us and receiving return instructions.
Lyesha Hair Care
E1101 Usman Park, Shahid Town, Ghazi Road, Lahore Cantt, Pakistan
11. How to Contact Us
For return-related questions or to request a return, please contact us:
Phone / WhatsApp: +92 303 4986176
Email: lyeshahaircare@gmail.com
When contacting us about a return, please include your order number, name, reason for the return, and relevant photos or videos where applicable.
12. Changes to This Return Policy
Lyesha Hair Care reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated Last Updated date.
13. Contact Information
Lyesha Hair Care
Phone / WhatsApp: +92 303 4986176
Email: lyeshahaircare@gmail.com
Address: E1101 Usman Park, Shahid Town, Ghazi Road, Lahore Cantt, Pakistan