REFUND POLICY
At Lyesha Hair Care, we want you to be satisfied with your purchase. If you have any concerns regarding your order, please contact our customer support team. We will review your request and assist you according to the terms of this Refund Policy.
1. Eligibility for a Refund
A refund may be considered in the following situations:
- You received a damaged product.
- You received the wrong product.
- Your order is missing an item.
- You received a defective or unusable product.
- Your order was cancelled before it was dispatched, where applicable.
Refund requests must meet the conditions mentioned in this policy.
2. Products Not Eligible for Refund
For hygiene, safety, and product-quality reasons, opened, used, or partially used hair-care products may not be eligible for a refund.
Products may also be ineligible for a refund if:
- The product has been used or opened.
- The product has been damaged due to improper use.
- The original packaging is missing or significantly damaged.
- The customer simply changes their mind after receiving the product.
- The refund request is made after the applicable refund period.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within [24/48 hours] of receiving your order.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A short video, if required
- A brief description of the issue
Our team will review the information and determine whether the product qualifies for a replacement or refund.
4. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us within [24/48 hours] of delivery.
After verification, we may offer a replacement with the correct product or provide another appropriate resolution.
Please do not use the incorrect product before contacting us.
5. Missing Items
If an item is missing from your package, please contact us as soon as possible after receiving your order.
We may request photographs or other information to verify the contents of the delivered package.
Once verified, we will provide an appropriate resolution.
6. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
7. Refund Process
Once your refund request has been approved, we will initiate the refund using [the original payment method / bank transfer / other method].
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
8. Shipping Charges
Unless the issue was caused by an error on our part, original shipping charges may be non-refundable.
If you received the wrong, damaged, or defective product due to an error on our part, we will review the situation and determine the appropriate solution.
9. Refund Approval
Submitting a refund request does not guarantee approval.
Each request is reviewed individually based on the condition of the product, the reason for the request, supporting evidence, and the terms of this policy.
Lyesha Hair Care reserves the right to approve or reject a refund request where the request does not meet the requirements of this policy.
10. How to Request a Refund
To request a refund, please contact us with the following information:
Order Number: [Insert]
Customer Name: [Insert]
Reason for Refund: [Insert]
Photos/Videos: If applicable
You can contact us through:
Email: lyeshahaircare@gmail.com
WhatsApp: +92 303 4986176
Phone: +92 303 4986176
11. Contact Us
If you have any questions regarding our Refund Policy, please contact:
Lyesha Hair Care
Email: lyeshahaircare@gmail.com
Phone / WhatsApp: +92 303 4986176
Address: +92 303 4986176
We are committed to handling refund requests fairly and providing our customers with the best possible shopping experience.